Michelle Ann Estoesta Cruz

Results oriented, data driven, continuous improvement professional with a career demonstrating leadership, customer service, staff development, project management, change management, and business process excellence.

 PROFESSIONAL EXPERIENCE

Collins Aerospace, Chula Vista, CA

Sr. Manager, Materials & SIOP Transformation & Change Management                        Aug 2022 - Present

·   Lead a team of 2 project managers and change management leaders to manage large scale Materials & SIOP transformation initiatives for the Advanced Structures strategic business unit.

·   Lead and coordinate all project activities cross functionally across 5 business units spanning globally affecting 40+ sites in collaboration with operations, supply chain, digital, aftermarket, and finance organizations.

·   Design business cases for senior leadership approval and alignment to strategic plans and roadmaps.

·   Analyze data to determine where improvements can be made to increase efficiency and reduce cost.

·   Develop organizational effectiveness collaborating with extended teams to provide project management and change management infrastructure, process design capabilities, tools, methods, operational excellence practices and trainings across the company.

·   Effectively communicate project expectations and objectives to 10+ executive leaders, 25+ solution implementation team members and 420+ stakeholders for a ~$3.2M digital solution project impacting 5 different functional areas in the Materials & SIOP organization.

·   Design and develop new end user experience and business operating systems, for production control, inbound, and outbound processes at 11+ sites for transportation management system and digital solution phased implementation projected to save ~$0.5 M in outbound and ~$5.3M inbound savings respectively.

·   Work with IT or vendors to design and cultivate products, or services based on business requirements.

·   Perform resource management to allocate resources to meet project capacity and capability requirements.

·   Establish communication and learning plans to notify and engage all stakeholders to adopt and sustain change.

·   Author monthly newsletters, calendars, performance checklists, standard work, reports, and digital tool catalogs.

·   Microsoft O365 and SharePoint application administrator for teamwork and organizational effectiveness.

·   Manage all CORE activities for strategic goal alignment, policy deployment, macro planning and lean leadership development.

Manager, Materials & SIOP Transformation                                                             Jan 2020 – Aug 2022

·   Received Excellence Award for Innovation January 2021

·   Led a team of 2 CI professionals to drive 20+ material transformation projects, process improvements and standard implementation roll outs across 9 sites for the Aerostructures business unit.

·   Responsible for applying lean tools to materials, planning and logistics functions across 5 value streams.

·   Developed plans, managed resources, and ensured business objectives and specified goals are met.

·   Identified risks and developed solutions to meet productivity, quality, and customer satisfaction goals.

·   Acted as a change lead to identify organization impacts from process, policy, data, and technology.

·   Designed change management plans to guide all stakeholders to adopt and sustain change.

·   JIRA application administrator to manage 100+ projects across 4 teams to prioritize and ensure accountability.

·   Application administrator for in-house quality management tool that captured all key business process issues.

·   Configured team tools for workflow, data visualization, and facilitated training for 20+ team members/users.

·   Performed data analysis to identify action items to improve quality across 4 key business processes.

·   SharePoint application administrator for collaboration and file management on intranet website.

CamelBak, San Diego, CA

Infrastructure Development & Support Manager                                                       Oct 2016 – Jan 2020

·   Received Water Carrier Award – Employee of the Year October 2018

·   Responsible for the development and continuous improvement of the distribution center's technology infrastructure by executing new technology adaptations, driving Enterprise Resource Planning (ERP) or Warehouse Management System (WMS) enhancements, process optimization and best practice implementation.

·   Worked with IT to enhance distribution center functionality using Oracle for all material transactions.

·   Managed production scheduling and inventory control to successful material flow and on-time delivery

·   Managed 12K+ active SKUs of consumer or military product, $25M+ in-house and $2M+ consigned inventory.

·   Maintained 98% inventory accuracy with daily cycle count, variance investigation and finance reconciliation.

·   Increased WMS inventory visibility by 100% enterprise wide integrating order fulfillment RF pick technology.

·   Enhanced bin allocation by SKU velocity analysis to improve order pick and bin replenishment efficiencies.

·   Reduced warehouse space utilization by 90% for daily order demand inventory shortages.

·   Researched and fostered relationships with vendors, created RFPs and proposals for supply chain technologies.

·   Slashed production control time by 75% driving ERP/WMS system enhancements and eliminating waste.

·   Generated ~$100K annual savings leading kaizen events to improve processing orders for key accounts.

·   Generated ~$350K annual savings redirecting e-commerce fulfillment from third party to in-house.

·   Successfully implemented vendor direct to consumer order fulfillment processes for top tier customers.

Samsung Electronics America Logistics (SALS), San Diego, CA                                          

Manager, Strategic Planning – Management Innovation Team                                   Jul 2014 - Sep 2016

·   Led strategic planning projects in supply chain and logistics for all of Samsung in North America and Canada

·   Planned, published, and presented strategic 3-year plan for the organization.

·   Coordinated quarterly conferences for all strategic planning initiatives.

·   Managed domestic/international strategic projects from conception to successful completion.

·   Set-up 3 temporary distribution warehouses to support peak seasonal demand inventory overflow.

·   Worked with warehouse operations, 3PL and other vendors on network infrastructure and facility layout.

·   Directed all ERP/WMS system upgrade User Acceptance Testing (UAT) for new or improved processes.

·   Partnered with MIS team to gather requirements, design test cases, and build super user teams.

·   Execute and document risks or issues to reconcile prior to final implementation.

·   Conducted industry benchmarking for supply chain, e-commerce, and all logistics service solutions.

·   Found and implemented best in class processes by visiting and surveying customer sites.

·   Performed complex data analysis to discover trends to make decisions to improve KPIs.

·   Prepared data analysis results, reports, and presentations for technical staff and/or executive management.

UTC Aerospace Systems, Chula Vista, CA  

CI Specialist - Senior Analyst, Product & Process Quality                                           Nov 2013 – Jul 2014

·   Drove continuous improvement activities to improve quality and on-time delivery for the 787 Program.

·   Created and developed sustainable CI programs at 3 manufacturing sites in US and Mexico.

Bally Technologies, Las Vegas, NV                                      

Manager, Technical Publications – Technical/Customer Service Relations                       Feb 2012 – Oct 2013

·   Managed 5 technical writers providing direction and strategic oversight for all documentation projects.

·   Reviewed all documentation requests, determined scope of work, and allocated resources appropriately.

·   Collaborated with Product Management, Engineering, Sales, Field Service, Training and Operations teams.

·   Planned, organized, and executed projects based on business priority and available resources.

·   Burned down 40+ projects in backlog in a timely manner to support NPI, RFPs, and software revision releases.

·   Worked with developers to create a Learning Management System (LMS) for employees and customers.

·   LMS application administrator designed, organized, and facilitated training solutions, and online courses.

Supervisor, Internal Logistics – Production Materials/Operations                               Jul 2010 – Feb 2012

·   Hired, trained, developed, and motivated 25+ production control, materials, receiving and training employees.

·   Developed, monitored, and analyzed performance metrics to achieve optimal productivity and high-quality standards.

·   Managed $125M in gaming technology inventory with 99% accuracy.

·   Acted as an ERP/WMS super user, conducted systems UAT working closely with the IS department,

·   Designed and developed training programs, and created eLearning modules for all internal logistics processes.

 EDUCATION

University of Phoenix, Online

     Master in Business Administration: Technology Management

San Jose State University, San Jose, Ca

Bachelor of Science in Industrial and Systems Engineering

     Certifications

• CORE Champion – Collins Aerospace

• Certified Managed Change Practitioner (CMCP) – La Marsh Global

• Certified Associate in Project Management (CAPM™) – Project Management Institute

• Certified in Production and Inventory Management (CPIM) – Association for Supply Chain Management

TECHNICAL SKILLS

·   Proficient in MS O365 office suite: SharePoint, Word, Excel, PowerPoint, Visio

·   ERP / WMS systems: AS/400, Manhattan, Oracle, Agile, SAP

·   Lean tools and continuous improvement methodologies: Kaizen events, Kanban, 5S, standard work